Early debit

I am extremely disappointed with FinChoice’s handling of my account. They debited my account before the agreed payment date, which resulted in an honour fee charged by my bank. When I contacted FinChoice, they shifted the blame to my bank, even though they were clearly the only party responsible for the early debit. This is unacceptable, as the debit date was clearly agreed upon and I had budgeted accordingly. Their lack of accountability and professionalism is disappointing, and I am relieved to have closed my account with them.