LM
Lesa M.......

1 reviews | Active since Mar 2016

25 Jan 2025, 13:29

Duplicate Enquiry on my loan

FINCHOICE complaint again. I app**** for your loan which was approved on the 9th of January and paid to me.

Now you go and do another credit check on me 2 weeks later AGAIN for no reason. I want that enquiry removed or else I'm now going to complain about your delinquent service!!!

What kind of service provider are you. I never have such headaches with other providers, what is wrong with you.

I'm waiting to be contacted by Finchoice and this resolved by Monday or else I'm sending my complaint to the ombudsman about not practicing TCF with your clients.

0
Replies (2)
Finchoice
Finchoice's reply27 Jan 2025, 08:04
Official
Good day Palesa,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply30 Jan 2025, 09:41
Official
Good day Palesa,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team