ND
Nelisiwe D
1 reviews | Active since Nov 2019
23 Nov 2022, 17:24
Drop in serving and inconvenience
I am extremely disappointed of Finchoice. I used to deal with them few years ago. I took a loan again last month and they updated my profile. Now they have ruined my credit rating because of debiting on the incorrect date and debit order was unpaid and I incurred a fee. On top of that the amount payable for the loan is different to the amount debited because the consultant performed WRONGFUL SELLING! She captured a funeral plan that I was not told about. I am disgusted with Finchoice I wish I never dealt with them.😡😡😡😡😡😡😡😡😡
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Replies (4)ND
Nelisiwe D's updateReviewer Update
23 Nov 2022, 18:12I called customer care to try and get some help regarding this issue. I spoke to a an employee who called herself Ayanda, when I asked to get her full name she blankly refused stating she is not allowed to give her details. On top of that she refused to transfer me to her Team Leader stating he is working from home and uncontactable. This is ridiculous. Why employ people who does not know the ethics and passion for their jobs and those that ***** people by selling unwanted products for their own personal benefit. This is uncalled for for such a big organization
ND
Nelisiwe D's update23 Nov 2022, 18:12
Reviewer Update
I called customer care to try and get some help regarding this issue. I spoke to a an employee who called herself Ayanda, when I asked to get her full name she blankly refused stating she is not allowed to give her details. On top of that she refused to transfer me to her Team Leader stating he is working from home and uncontactable. This is ridiculous. Why employ people who does not know the ethics and passion for their jobs and those that ***** people by selling unwanted products for their own personal benefit. This is uncalled for for such a big organization
Finchoice's replyOfficial
23 Nov 2022, 21:07 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply23 Nov 2022, 21:07
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
ND
Nelisiwe D's updateReviewer Update
25 Nov 2022, 06:33I am pleased to see some action taken regarding this matter. The bank fees has been reversed back to my bank account, though I still need to work on my credit scoring as unpaid debit cannot be undone
ND
Nelisiwe D's update25 Nov 2022, 06:33
Reviewer Update
I am pleased to see some action taken regarding this matter. The bank fees has been reversed back to my bank account, though I still need to work on my credit scoring as unpaid debit cannot be undone
Finchoice's replyOfficial
29 Nov 2022, 22:44Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply29 Nov 2022, 22:44
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team