DOUBLE DEBITED and can't get money back!

I have numerous problems with Finchoice before... The latest being, they double debited my account this month with NO authorization. If it is this easy for them to do it, it makes me wonder how much more they can take without permission (which is the definition of theft after all) Every time I phone (which is a week now) they are offline and cant do anything! So I must wait while I try and get my money back from them which they just took?!?!?!

My question which no one seems to answer.. WHO AUTHORIZED THIS IN THE FIRST PLACE?? It's not like it was the same time. One debit was taken Monday night, and another Wednesday morning!!!!

If you can, stay away from Finchoice (Fonechoice too - their products and service is terrible)