Don’t Deal with Finchoice

I would strongly caution anyone considering using FinChoice.

They double debited my account and then tried to claim that I “authorised” it — which I absolutely did not. Every time I contacted them I received a different explanation, and the information from their staff was inconsistent and misleading.

What made the situation even worse was the way their support staff handled it. They were rude, dismissive, and would constantly talk over me without even allowing me to properly explain the issue. Instead of helping resolve the problem, they seemed more interested in defending themselves.

When a company is dealing with people’s money, honesty, accountability, and basic customer service should be the priority. Unfortunately, that was not my experience with FinChoice.

Based on my experience, I would strongly recommend rather dealing with a normal bank where there is proper accountability and clearer processes if something goes wrong. My experience with FinChoice has been extremely frustrating and disappointing.