Don't care about there customers

This is the 2nd ti e in 5 months that I have an issue with my pay in 12 account, I December 2025 I made 2 purchases on the payjust now app. The installment amount on the 5th of January 2026 on thebpay just app showed R774, and on my finchoice app it showed R667. I was aware that i was ro pay these 2 amounts. I called finchoice on the 5th os January 2026 to confirm if the debit order for both of these total will be debited as one amou t and the agent confirmed that it will be debited as 2 amounts. On the 25thnof January only the one debitnorder of R664.04 was debited off ( i have the proof of payment for this via my banking app) my account and not the r774. The 26 of January i received a call to say my account was in arrears. The amount now show on my finchoice app states that my accountnis in arrears by r72.80 and there is an installment of r423.80. Please advise where these totals come from and why the payment of r664.04 does not reflect on my statement on the finchoice app.