JD
Jessica D
1 reviews | Active since Apr 2019
21 Oct 2023, 19:31
Doesn't not comply with DC and NCR
Finchoice doesn't respect debt review, from August 2023 I app**** for debt review and paid the agreed amount with the debt counsellors but they don't cancel debit orders, all companies that I owed cancelled buy not finchoice. They have send proposals they promised to refund they didn't I regret ever dealing with them worse you can't reverse their debit order. Kindly refund me cause you don't listen to my DC too. You said 5 days you will refund my my DC request goes unsuccessful. And I changed my bank account cause you caused me to have a negative balance and I requested you pay to another account but you are not willing. I'm drained
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
22 Oct 2023, 23:20Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply22 Oct 2023, 23:20
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
JD
Jessica D's updateReviewer Update
23 Oct 2023, 09:31You are not responding or communicating with zero debt, why is so difficult for you to comply with NCR, and why are you refusing to forward the email where you claimed you rejected but sent only the letter which can be edited why not forward the email showing the exact dates that you sent. All creditors comp**** except for you. You don't answer their calls nor respond. You are ****s loan sharks. I regret dealing with you. The whole three months you can't do anything.
JD
Jessica D's update23 Oct 2023, 09:31
Reviewer Update
You are not responding or communicating with zero debt, why is so difficult for you to comply with NCR, and why are you refusing to forward the email where you claimed you rejected but sent only the letter which can be edited why not forward the email showing the exact dates that you sent. All creditors comp**** except for you. You don't answer their calls nor respond. You are ****s loan sharks. I regret dealing with you. The whole three months you can't do anything.
Finchoice's replyOfficial
23 Oct 2023, 10:03Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply23 Oct 2023, 10:03
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's replyOfficial
23 Oct 2023, 14:36Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply23 Oct 2023, 14:36
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
JD
Jessica D's updateReviewer Update
23 Oct 2023, 15:16I hope the resloved issue involves the the refund too, as one would be homeless next week. You really caused stress and anxiety.
JD
Jessica D's update23 Oct 2023, 15:16
Reviewer Update
I hope the resloved issue involves the the refund too, as one would be homeless next week. You really caused stress and anxiety.
Finchoice's replyOfficial
25 Oct 2023, 08:31Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us if you require any further assistance.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us if you require any further assistance.
The finchoice team
Finchoice's reply25 Oct 2023, 08:31
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us if you require any further assistance.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us if you require any further assistance.
The finchoice team