KS
Khanyisile S
1 reviews | Active since Mar 2020
09 Jan 2021, 10:19
Do not take finchoice family funeral policy.
Finchoice family funeral policy.
Do not take any funeral policy with Finchoice they won't pay you. I made a claim on the 5th January 2020. I expected the payout after 48 hours as per their promise when I follow up on the 8th January I was told that they have a backlog that's why they couldn't pay within 48hours.I asked what does a backlog has to do with a grieving person? Must I wait for Finchoice to clear their backlog before I can bury my loved ones. I called again on the 9th January 2020 to my suprize I was told that they don't see any claim documents from me. I'm very sad.
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Finchoice's replyOfficial
12 Jan 2021, 14:37Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply12 Jan 2021, 14:37
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team