Dishonest FINCHOICE employees/consultants

Towards end of April I app**** for R8500 loan on the App, it was approved, the money was going to be deposited with 24 to 48 hrs, I wanted to fix my car, then on Friday morning I received a call from finchoice call centre , I asked the consultant to call me after 15 min, and yes I received a call within 20 min, I decided to listen to what the consultant had to say, he appreciated me for being a loyal client at finchoice and asked if I was happy with all the services I received, I said yes, then he reminded me that I still have more money available that I can withdraw from , at that time on mobiMoney I only owed about + - R860 , and he offered me a funeral cover ,airtime and Data, I told him that I was fine ,I didn't need anything at that time , AND THEN the guy asked me to give him an OTP number which I received while I was on the phone with him , according to him that OTP number was going to be a proof for him to write it down on his records that he had spoken to me because they are getting paid by commissions, well I gave him the OTP. That guy within few minutes withdrew all the available money on that MobiMoney, bought airtime and Data, he joined the funeral cover for me ,whole R100000. At that time I'm back to work I'm not aware of what is happening, in the afternoon when I looked at my phone I see these lots of msgs thanking me for taking a loan and funeral cover and lots of staff. Withing a minutes money started reporting on my account ,the one I app**** for and the one from mobimoney which I did not apply for , then I called finchoice , the guy tells me to reverse the money, I tell him that if I reverse it my bank won't allow and if settle it I will pay for money with interest did not use, and then he tells me that another consultant will call me and guard me on what to do, then with 15 minutes the lady calls me ,she ask what kind of communication will I be comfortable with so that she can send me the banking details for the money to be deposited back to Finchoice,I tell her that it's whatsapp, then she sends me the letter with the banking details, this letter had a finchoice letterhead , I'm told to deposit the money that was deposited into my bank account. I did that.

On Monday I send whatsapp on that number I received the banking details from , and reported that the money is still not reflecting on my finchoice account , the lady tells me that it's too soon , then 3 days letter , I contact her again, this time there no answer, I call finchoice ,I'm told that they'll be an investigation and given a ref number for my case, query ref no 907461, I have sent whatsapp ,called several times, sent emails but no one is helping me, I need my money and I want that funeral cover to be canceled, I can't even block the debit order on my bank, and this person has no intention of stopping soon this *****, today s/he app**** for R800 from mobimoney and R5300 loan , bought and airtime of R200 and Data for R200 , please assist , airtime was deposited to ***