Dishonest conduct

I have settled my two loans in full on 25th and 27th November respectively. On 29th Nov, an attempt was made to debit my account for the two loans, of which the debit orders failed due to no funds in my account. I called Finchoice on 30th Nov to advise that my loans have been settled and that I wish to be reimbursed for the R300 bank penalty fees that Absa has charged me, to which the agent (Ibné) agreed since the mistake was on their side. On 1st December, another attempt was made to debit my account and with the same results. The bank has now charged me a total of R600 for these four failed debit orders.

I have emailed them with my complaint on 2 Dec, and received their response on 5 Dec that no refund was due to me because they were unable to stop the debit order cycle.

I find their conduct totally unacceptable as they are burdening ordinary citizens with even more debt, which could have been avoided or at the very least, they should have honoured their commitment to a refund if they bothered to listen to the telephone recording on 30th November.