MV
Mark V
1 reviews | Active since Jul 2024
25 Sept 2025, 08:36
Dishonest company that debit what they want when they want
They are dishonest, they phone you an insane amount of times. I had explained that after I used their services that I was unemployed. Finchoice had agreed on a payment plan as I had just started working in August. They do not honor the arrangement made and debited my account for the full amount on a day that was not agreed upon. They do tell you that their calls are recorded. I will have the debit reversed as they broke the agreement. I have lodged complaints before and nothing was done about it. DO NOT MAKE USE OF THEIR SERVICES!!!!
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Replies (4)
Finchoice's replyOfficial
25 Sept 2025, 08:50Hi Mark V,
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's reply25 Sept 2025, 08:50
Official
Hi Mark V,
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's replyOfficial
30 Sept 2025, 12:44Good day Mark,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply30 Sept 2025, 12:44
Official
Good day Mark,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
MV
Mark V's updateReviewer Update
30 Sept 2025, 20:20This has not been resolved.
You utter a bunch of nonsense in your email replies and you do not even make an attempt to resolve a person's complaint.
You brush it aside and then respond on my review stating it has been resolved.
You remind each person that their calls are recorded. I would like copies of our conversations where arrangements were made regarding payments.
I did not give you permission to debit my account of the amount you debited on the 23rd.
It is not my salary date and I never gave consent for my account to be debited prior.
You are a bunch of ************* *******.
You have broken the agreement and the trust.
I strongly advise people not to make use of your services. You have so many bad reviews.
You utter a bunch of nonsense in your email replies and you do not even make an attempt to resolve a person's complaint.
You brush it aside and then respond on my review stating it has been resolved.
You remind each person that their calls are recorded. I would like copies of our conversations where arrangements were made regarding payments.
I did not give you permission to debit my account of the amount you debited on the 23rd.
It is not my salary date and I never gave consent for my account to be debited prior.
You are a bunch of ************* *******.
You have broken the agreement and the trust.
I strongly advise people not to make use of your services. You have so many bad reviews.
MV
Mark V's update30 Sept 2025, 20:20
Reviewer Update
This has not been resolved.
You utter a bunch of nonsense in your email replies and you do not even make an attempt to resolve a person's complaint.
You brush it aside and then respond on my review stating it has been resolved.
You remind each person that their calls are recorded. I would like copies of our conversations where arrangements were made regarding payments.
I did not give you permission to debit my account of the amount you debited on the 23rd.
It is not my salary date and I never gave consent for my account to be debited prior.
You are a bunch of ************* *******.
You have broken the agreement and the trust.
I strongly advise people not to make use of your services. You have so many bad reviews.
You utter a bunch of nonsense in your email replies and you do not even make an attempt to resolve a person's complaint.
You brush it aside and then respond on my review stating it has been resolved.
You remind each person that their calls are recorded. I would like copies of our conversations where arrangements were made regarding payments.
I did not give you permission to debit my account of the amount you debited on the 23rd.
It is not my salary date and I never gave consent for my account to be debited prior.
You are a bunch of ************* *******.
You have broken the agreement and the trust.
I strongly advise people not to make use of your services. You have so many bad reviews.
Finchoice's replyOfficial
10 Oct 2025, 13:06Good day Mark,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply10 Oct 2025, 13:06
Official
Good day Mark,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team