dishonest and poor service and ********* business practice

<p>i have dealt with numerous call centre agents team leaders and supervisors of finchoice and could not reach amicable agreement regarding medical disability settlement on my credit protection plan purchased on the loan account. i have been temporary disabled for the past 6 months all medical documents were emailed and to date my account remains in arrears i was told on opening the loan account that the policy will pay my premiums. i was promised that the recording will be made available to me and 6 months later to no avail. i have spoken to kayla van rooyen , shamika,nobasha,sndinisa,ronette,sabiam,meagan,charles,zaheer,chris potsho,eugene and on the 14 and 15 of december 2016 to joseph faro. i have since in good faith made arrangement s to pay the account although i am still on medical disability and not working. i spoke to joseph faro and arranged to pay R1000 on the 20th of december 2016 and then increase the amount once i get back to work in january 2017. he promised to send me the banking details within 10 minutes via text message which i have not received he also committed to avail me of the recordings. ihave also previously made payment arrangement with shamiga which was not documented. it seems like clearly finchoice does not want the account paid despite me trying in good faith and being currently unemployed and considering the fact that this Account should of been paid off BY THE CREDIT PROTECTION POLICY ON MY ACCOUNTand based on the information i was provided when i bought the policy. if i do not get the account details finchoice can no longer hold me responsible for nonpayment.</p>