Disgusting service

I am highly disappointed at the lack of efficiency, communication and unprofessionalism of this company. I app**** for a loan on 21 July 2024, I've been chasing them since to date. Their online website is so faulty and inaccurate. I have been asked more than 5 times to submit my documents of which I did but still no help. They start off by making you approve a debit order mandate before even a final approval, then drag the process of application until they can probably debit the funds from your account without even loaning you the money they promised. At this point, I feel ****med and therefore wouldn't recommend to anyone looking for assistance.