DISGUSTING SERVICE!

I know how how many calls and emails it would take for finchoice to prove to me which month did I miss payment. I keep getting calls from their unprofessional consultants saying that My account is in arrears when I know very well that I have never missed a payment. It is even reflecting in my credit score that I missed finchoice payment in the past three months. In December 2021 I phoned them and asked if they could debit my installment a bit earlier since my salary was paid earlier because of the holidays and they said yes, I asked the consultant if they were not going to make a mistake and debit again on the 31st (my normal debit order date) and she said not they will not debit my account twice. To my surprise on the 31st they debited my bank acc again and not once but Twice, second debit order bounced due to insufficient funds and I had to pay penalties to my bank. After that I sent them an email explaining that they had debited my account more than once and they said I requested that. I have asked them to listen to the recording and also provide me with a copy to prove that they made a mistake but they decided to just ignore me since then. I REGRET THE DAY I WAS INTRODUCED TO FINCHOICE THEY HAVE DESTROYED MY CREDIT RECORD!!!