Disgusting service!!!

I phoned in to cancel my funeral policy in July and was told it was cancelled. August Finchoice debited my account again... I sent an email to info@Finchoice... to which I was advised someone from that department would contact me and the ticket was closed. It's been 3 weeks and no one contacted me and today they debited my account again. Tickets keep being logged but no one comes back to me. I called in again today and was told it would be escalated. I do not want this policy, I want my refund for August and Septemeber. If I did my part to phone in and cancel policy then why are you still debiting my account... your company knows how to phone and communicate when they want the business but when its time for refunds and cancellations then suddenly no one knows anything!! I want my money refunded!!!