Disgusting!

I am disgusted in the service. This company lacks basic work ethics. I went online 6months ago to check out the website, I then saw that there's an active account on my name, I had a look at it & it was information of another lady called Ms Visagie hence, my ID number has been used. I then contacted Finchoice to escalate the issue. I waited two weeks after sending through my required documents. KYC (ID, payslips, bank statements as well as proof of address. I emailed, I called I even requested one of the consultants to call me. I got the same reply, we'll give you feedback after 24hrs. It has been 6months, I have sent my documents several times. I am still Ms Visagie on their system. Is that even legal? After sending through all the documents stating that I am not Ms Visagie, up until today the issue has not be resolved. It's disgusting & shows alot about the management skills within the business. This is a ********** case & Finchoice refuses to take the necessary steps which is absurd at this point. DO NOT ASSOCIATE WITH FINCHOICE! THEY ARE PATHETIC & USELESS!