DISGUSTING CUSTOMER SERVICE RECEIVED

Finchoice is the WORST when coming to deal with queries. Emails for over a month is being read but with no Response when they made an error allocating my payments and now cannot correct it. And when I call, I am told ALL Customer Consultants works from home, and the person answering is sending an e-mail for them to call me back. NOT EVEN A MANAGER IS AVAILABLE I called last week Wednesday – my call was picked up by a Zoleka who said everyone works from home and that the calls cannot be transferred to either Monique or the Manager. Zoleka also promised that she has forwarded my complaint to Supervisor Kyle – who will call me before COB – which was last Wednesday. Needless to say – no call from Monique, nor reply to my e-mail from Monique and NO CAL FROM SUPERVISOR KYLE.