SK
Sharon K
1 reviews | Active since Feb 2022
18 Feb 2022, 16:54
Disgusting Customer Service from Finchoice
Shocking service and uncaring rude Call Centre staff. Cannot get further than the call centre...will not escalate to supervisor or Management and wipe their hands when their incompetence has caused severe trauma and financial loss..Will never recommend them to anyone....they are quick to respond when they think they can lend you money but once there is an error they couldn't care. Speak to you like you are a child..worst call centre experience ever.
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
18 Feb 2022, 17:28Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply18 Feb 2022, 17:28
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
SK
Sharon K's updateReviewer Update
18 Feb 2022, 22:08With all due respect but you have had 2 weeks to "investigate and when a so called senior person apologises for the treatment we have received and acknowledges your mistake and assures us it is resolved..we believe her. She then sends a case no to that effect. 24 hrs later when the account is not rectified your call centre staff say that the supervisor is mistaken. How can you allow your staff to comment like that..?
If you need the history you can call me on ***..
If you need the history you can call me on ***..
SK
Sharon K's update18 Feb 2022, 22:08
Reviewer Update
With all due respect but you have had 2 weeks to "investigate and when a so called senior person apologises for the treatment we have received and acknowledges your mistake and assures us it is resolved..we believe her. She then sends a case no to that effect. 24 hrs later when the account is not rectified your call centre staff say that the supervisor is mistaken. How can you allow your staff to comment like that..?
If you need the history you can call me on ***..
If you need the history you can call me on ***..
Finchoice's replyOfficial
18 Feb 2022, 22:21Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply18 Feb 2022, 22:21
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team