Disgusting customer service !!!!

I am writing here to express my frustration with FInchoice. The service provided to customers is so low and very dissapointing. I have a debt of R8000 with finchoice, I want to settle the amount however they are making it very difficult for me. I called in last month to ask for the settle amount, I was told to call Saya recoveries of which I did and they told me to pay R9 397.80 I ask for a discount they gave me 20% discount meaning I now had to pay R7 667.97. I only managed to pay R3000 on the 28th of October and now my balance is R4 667.

I called Saya recoveries this morning to find out how much I must pay today to settle the account and also see if I can get another discount. I was told that my account is closed and taken back to finchoice. I then called finchoice , I was told that my account is handed to legal and the lady did not transfer me but she hung up on me. I called finchoice again for the 2nd time I was then told to call the DMC company because my account was taken there. I called the DMC company, and I was told that I owe R8 100. I was confused as to how because on the 28th I paid R3000 to the finchoice trust account.

I am tired of this back and forth, Finchoice company doesnt respect their customers, the employees are clueless and not even willing to assist us pay off our debts. I was taken from pillar to post with the incorrect information. This is not fair and I don't think I will ever refer anyone to be finchoice customer. I need to settle this account. I have things to do and I need the settlement letter. Finchoice has been a pain and I am experiencing this for the 2nd time . Last year I went through the same process, hence I eneded up giving up on settling my debt.

I need assistance please!!!