DISGUSTED BY THE INCOMPETENCE OF FINCHOICE

I created a mobi money profile with finchoice. I did that because I needed a loan from them. When requested to enter my cell phone number, I accidentally entered one number incorrectly. Because of this I am now unable to access my profile. I have sent ample emails and have made so many phone calls to their help center. Btw, when contacting the help center there is a woman that wastes about 5mins worth of airtime with information that is on there webpage and pamphlets. Long story short, after I've spoken to a consultant,who told me my query would be sorted out after 24 hours, I receive a email today stating my ticket for My query is now closed, they hope I am satisfied. Excited that I would now be able to access my profile I jump online. To my surprise, nothing has been changed and I am still unable to access my profile. What is this? I'm wanting to take a loan out from this people and this is the uselessness I receive. I am completely disgusted with the incompetence of finchoice. Again all I was told after addressing the issue via email, is that my query has been transferred to the necessary department. What nonsense? What's the bet, the so called "necessary department" is going to tell me to contact the customer service center. Sies man, absolute *******!!!...