Disappointing service

I'm very disappointed, on finchoice their service is not Okey.. It was my first applying a loan from them on the 28/09/2025 after I saw them on my clear score.... Application process was fast they pushed debit mandate to accept and I did.....sent all the necessary documents now, application on their mobi app is on stand still no connection nothing..... I'm worried about debit order of money which I didn't get..... Can they pls cancel my application and their debit I no longer interested on their service