Disappointing service

Debit order for 2 loans was taken on the wrong date, Although one was allocated to the correct MobiMoney loan, the other 24 month loan was not debited. After numerous phone calls to collections I was first informed that they will debit the correct debit order, this did not happen. I phoned again and paid the amount over via EFT to the finchoice account. Amount was done via payshap i.e cleared. Funds allocated to both my loan accounts. My app does not reflect the correct amount to the correct loan 24month loan account but was also allocated to my mobimoney account. I phoned again and was treated very poorly by the consultants, had to hold on for 20 minutes, still no response. Mails sent. Ticket was closed but nothing was resolved. I did not expect this from Finchoice. Very unhappy. Not sure what to do now, they just don't respond. I can guarantee you though that if my credit record and penalty fees is going to be influenced I will take the matter up with the OMUDSMAN. Disappointed. I have had loans for more that 2 years with finchoice with a very good record thus me trying to resolve the matter. Hopefully they read Hellopeter.