MH
Margo H
1 reviews | Active since Dec 2017
24 Feb 2022, 08:13
Disappointing and ********* service
I have sent numerous emails , contacted call center and collections and nobody seems interested in resolving my query . In December my account was manually adjusted to prevent a double debit since then my profile shows that I am in arrears on the website according to Finchoice i am not in arrears on their system but not able to amend the website its so incredibly frustrating . Previously the service was really good but now i honestly would not recommend this service provider . Even reading all the negative reviews on Hello Peter just proves that there is something seriously wrong . When agreeing to an amount for a loan which the system auto generates that should be the amount payable but during the month additional charges are added to account which in my opinion is extremely dishonest .
Helpful (0)
Replies (8)0
Replies (8)MH
Margo H's updateReviewer Update
24 Feb 2022, 09:21I Just spoke to an agent Sisanda who was extremely rude speaking over me and raising her voice . Its clear that the agents don't know what's happening in the business , and obviously unable to manage irate members telephonically . First I was told that their system is experiencing issues and that IT has restored the problem as to why many clients accounts are showing in arrears but then I get told that my account was automatically reset such conflicting information .
FINCHOICE you are becoming the worse company to deal with and you need to retrain your staff to take accountability and be empathetic
FINCHOICE you are becoming the worse company to deal with and you need to retrain your staff to take accountability and be empathetic
MH
Margo H's update24 Feb 2022, 09:21
Reviewer Update
I Just spoke to an agent Sisanda who was extremely rude speaking over me and raising her voice . Its clear that the agents don't know what's happening in the business , and obviously unable to manage irate members telephonically . First I was told that their system is experiencing issues and that IT has restored the problem as to why many clients accounts are showing in arrears but then I get told that my account was automatically reset such conflicting information .
FINCHOICE you are becoming the worse company to deal with and you need to retrain your staff to take accountability and be empathetic
FINCHOICE you are becoming the worse company to deal with and you need to retrain your staff to take accountability and be empathetic
Finchoice's replyOfficial
24 Feb 2022, 21:47Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply24 Feb 2022, 21:47
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
MH
Margo H's updateReviewer Update
25 Feb 2022, 10:38Received a call from Jody , thank you for making contact and being attentive as well as understanding. Much appreciated
I await your feedback regarding query
I await your feedback regarding query
MH
Margo H's update25 Feb 2022, 10:38
Reviewer Update
Received a call from Jody , thank you for making contact and being attentive as well as understanding. Much appreciated
I await your feedback regarding query
I await your feedback regarding query
MH
Margo H's updateReviewer Update
25 Feb 2022, 10:40Received a call from Jody , thank you for making contact and being attentive as well as understanding. Much appreciated
I await your feedback regarding query
I await your feedback regarding query
MH
Margo H's update25 Feb 2022, 10:40
Reviewer Update
Received a call from Jody , thank you for making contact and being attentive as well as understanding. Much appreciated
I await your feedback regarding query
I await your feedback regarding query
Finchoice's replyOfficial
27 Feb 2022, 22:17Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.
The finchoice team
Finchoice's reply27 Feb 2022, 22:17
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.
The finchoice team
MH
Margo H's updateReviewer Update
28 Feb 2022, 06:20Unfortunately my query hasn’t been resolved , await feedback as promised .
MH
Margo H's update28 Feb 2022, 06:20
Reviewer Update
Unfortunately my query hasn’t been resolved , await feedback as promised .
MH
Margo H's updateReviewer Update
03 Mar 2022, 17:21Thank you for resolving my query 👏well done my faith restored in your company .
MH
Margo H's update03 Mar 2022, 17:21
Reviewer Update
Thank you for resolving my query 👏well done my faith restored in your company .
Finchoice's replyOfficial
03 Mar 2022, 19:19Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.
The finchoice team
Finchoice's reply03 Mar 2022, 19:19
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.
The finchoice team