Disappointing

Extremely disappointed in Finchoice. I had a mobi account with them and settled the full amount. When I went to check my account it showed a balance of R46 which enquired about and was advised that the account needed to be updated. Eventually the account was updated to 0. Now the system does not show that the account is settled it shows a debit order for the 25th of November 2019 which was already deducted from my account. When I phoned again to enquire why I was unable to apply for another loan, I was told that the "bureau did mot offer me any money". I am struggling to understand why does a credit bureau needs to offer the money. I am also a homechoice customer and my account is up to date. I have only those to accounts so I don't understand why would I not qualify. I need my account to be cleared and a paid up letter ASAP.