MM
Mogano M
1 reviews | Active since Jan 2010
08 Oct 2025, 09:35
Disappointed with your service
Why does it take the whole week to finalize a loan application? I app**** on the 1st till today no one knows what is happening despite numerous calls to your contact centre you keep telling me someone is going to call in 10 minutes then 45 minutes. 2 days later I am still waiting for a call. This is bottom of the barrel service?, no sense of energy ,ZERO. You cant call me once and when i missed your call i cant talk to anyone and worse no one reaturns my calls.There are reasons one needs immediate cash and for the application to take the whole week is just pathetic. I am very disappointed with your service. You can never justify something like this Never!
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Replies (3)0
Replies (3)
Finchoice's replyOfficial
08 Oct 2025, 10:18
Hi Mogano,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Finchoice's reply08 Oct 2025, 10:18
Official
Hi Mogano,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
MM
Mogano M's updateReviewer Update
08 Oct 2025, 13:08Thanks for the response however, thats exactly what I'm complaining about. You promise as your other colleagues did but nothing comes out of it. i dont need a promise to resolve i want action to ensure its resolved simple. Dont give me scripted responses . What is so difficult? 3-4hrs later you're still trying to figure out what to do?
MM
Mogano M's update08 Oct 2025, 13:08
Reviewer Update
Thanks for the response however, thats exactly what I'm complaining about. You promise as your other colleagues did but nothing comes out of it. i dont need a promise to resolve i want action to ensure its resolved simple. Dont give me scripted responses . What is so difficult? 3-4hrs later you're still trying to figure out what to do?
Finchoice's replyOfficial
09 Oct 2025, 15:32
Good day Mogano,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply09 Oct 2025, 15:32
Official
Good day Mogano,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team