Disappointed with the fact that my loan application has been locked in a consultant profile,I cannot be assisted anyhow and has been 5 days now.so much inconvenience

I made a loan application with finchoice,a consultant called to finish the application due to time constraints we couldn't finish the application.the consultant said she will call back at 15:30 which she never did.i called back myself and was told the consultant has left.i have been calling for the past 4 days and today is the 5th day I called and I was told that the consultant hasn't been to work and there is nothing they can do about my loan.i must wait for the consultant to come to work and unlock it.This has inconvenienced me in do many ways and I am surprised as to why do they allow consultant to lock a loan and stop coming to work.this was my 1st application and I'm beyond disappointed and the person who reffed me to Finchoice I told to stop with the referral, because the service is beyond bad.