Disappointed with Finchoice for ages

Good day

Please note that I made a loan application yesterday dated 03 November 2025 however I didn't approve the debit mandate on my capitec as my final stage of taking the loan.

This morning around 09am I called finchoice to stop and cancell my application as I had received an sms from finchoice telling me that they will contact the bank to accept the mandate on my behalf.

I was telephonically advised that the reversal of the application will be done but I was surprised to see things taking another turn regardless of the phone call.

Now I am receiving another notification to say I will be notified as soon as the payment is done which I don't understand why because I already alerted finchoice that i am no longer interested in the loan.

I phone finchoice but am now told that it is too late to cancel.

The law in South Africa permits me to cancel loans applications..why am I denied this right now?.

Please be notified that I no longer want or need the money. Please cancel this application.