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Shanel C

1 reviews | Active since Feb 2019

07 Dec 2025, 10:44

Disappointed in Finchoice and Pay Just now.

Extremely Disappointed in Pay Just Now & FinChoice – No Assistance With Paystretch Issue

I am extremely disappointed with both Pay Just Now and FinChoice for the lack of assistance regarding the Paystretch feature on my Pay Just Now account. A DebiCheck was added to my name without my consent, and it has negatively affected my credit score.

I reached out multiple times asking for help to cancel the Paystretch part and remove the unauthorised DebiCheck, but neither Pay Just Now nor FinChoice was prepared to assist me or provide a proper solution.

Because of this, I was left with no choice but to close my entire Pay Just Now account, even though I used it regularly. This should never have been necessary, and the lack of accountability from both companies is unacceptable.

The customer service from both Pay Just Now and FinChoice has been extremely disappointing, and I expect this matter to be resolved immediately.

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Replies (2)
Finchoice
Finchoice's reply08 Dec 2025, 07:23
Official
Hi Shanel C,

Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.

The FinChoice Team
Finchoice
Finchoice's reply12 Dec 2025, 10:46
Official
Good day Shanel,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team