Disappointed!!!!! Finchoice does not know what they are doing and they are unhelpful and unprofessional!!!!!!

I am so frustrated and disappointed in the service with Finchoice, I have a mobimoney, 24 month loan and a payjustnow account including a funeral cover policy, I have changed banks and updated my new banking details with them, they loaded the debichecks on all 3 accounts and I check the amounts and they were all 3 correct, I then approve all 3 for the date of 29 th of each month, on the day of the debitorders they deducted mobimoney, payjustnow and on my 24 month loan instead of R 2609 that includes the R 95 funeral policy, they ran a debitorder only for R95, I phoned them and told them, needless to say I did not get anywhere the lady told me it was a systems error, that I must wait for the course of the day for the loan to be deducted, nothing happened, I phone again then they told me I did not have funds in my account and I only had R95 in my account, I told them that this was NOT true and I emailed them my bankstatement showing the account balance with sufficient funds and the 3 debichecks they loaded on my account and I approved for the correct amounts, they told me that I can either let the debitorder go off double the next payment date 29 Sept or I can make an EFT, I told them I don’t want to wait until the next payment date and will make an EFT payment, what a useless exercise!!!! I made the payment via EFT exactly as per their instructions where I was informed that the funeral policy was also in arrears I told them that is the payment they already deducted but seeing that you don’t get anywhere with this people I paid the instalment AND another R95, emailed the proof of payment, called 2 days later as my account still showed that no payment confirmation was received!!! I again emailed the POP, then it got allocated to my mobimoney account!!!! I phone again and asked them if they received the email with POP, for my 24 month loan and its NOT for mobimone but for the 24 month loan and they must ensure its allocated correctly as this will have a negative impact on my credit score and finchoice profile, they confirmed that the payment was received and rectified and that its allocated to the 24 month loan, I then told them my account still shows no payment confirmation received BUT on the mini statement the payment reflects?????they told me that on the system everything is perfect and up to date I must just give time for the app to be updated, I check 8 hours later and still no payment confirmation received, I thought ok, let me wait a while longer, only to see on my bank account that they have re-tried another debitorder on 25 th for the same account I already paid including a double payment for the funeral plan, and at this stage I did not put money in this account yet because my debiorder date is 29 th and I only use this account for debitorders to ensure they all go off at the same time where the funds will be available, now again my account seems to be in arrears with “waiting for payment confirmation” on my profile!!!!!!! How do you get through to this people!!!!! I am so frustrated and disappointed!!! If I knew that they are so unprofessional and it seems that they don’t know what they are doing and every time a different story and it was not even my fault to start with!!!!! I would’ve NEVER joined them!!!! Don’t join finchoice they don’t know what they are doing!!!!! I was very happy with them but this is now the 2 nd time that I have a problem with them due to mistakes on their side!!!! I am utterly disgusted and disappointed and its MY credit profile that they are influencing negatively, seriously!!!!! And you can phone, email whatever theres NO solution or help!!!!!!! Disgusting!!!!