1 reviews | Active since Dec 2016
Disappointed
When I log into my account via my phone I am told I have credit available, when I log into my PC it tells me there are no funds available, I am also not able to skip a payment on my account, when I phone in I am told there are no funds available, I have attached the screen shots for your reference, I have been a customer with Finchoice for over 8 years and have never defaulted on my account and have perhaps skipped one payment, maximum 2.
Please can someone please advise as to why my MobiMoney *120*1048# is saying I have funds available and the PC login is not and why I am unable to skip a payment? Also I have to register on MobiMoney everytime I log in, is there a problem? As mentioned before I have been a loyal customer for many a year, but am highly disappointed in the way Finchoice is conducting their business currently
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team