Disappointed by Finchoice can’t access MobiMoney

I’m so disappointed with Finchoice, even with them for a while and they have been good. But recently had trouble with my bank transactions and missed my pay just now payment which I paid and resolved. Now Finchoice is not allowing me to withdraw from my Mobimoney account and took away my spend limit on my paystretch. I’ve been calling and sending emails, no one is telling after how long will it be resolved.