Disappointed and frustrated again and again and again and again in Finchoice Part Two!!!!!!!

It is with regret that I have to write a review again as a follow-up on my review of last week. I thought everything was sorted out and all is good, only to find out today everything is still the same even worse!!!! I am utterly frustrated, disappointed and really heartbroken today. Again the 24 month loan debit order has not been deducted correctly, and my funeral policy has been deducted twice with R 95.00, this means I have paid the funeral policy 4 times during the past month, which is ridiculous. This is my frustration with Finchoice. Why is this happening??? I thought before I write another review on HelloPeter I will contact them first, which I did, with no success of a reply or solution or any help for that matter. I am really very upset, frustrated and feel helpless with this scenario. I did an immediate EFT for the 24 month loan but I might get penalised for that because its not a debit order......, 2 years ago I phoned Finchoice and told them that I want to make a payment to my accounts earlier, they gave me the banking details and I made the payments via EFT to only find out later that the debit orders were still active on the accounts and even though I made the payments earlier I was penalised for making payments via EFT and was blocked on my profile to make any withdrawals on my Mobimoney account. going on here?

I am so disappointed to the point of just crying because it seems that I am not getting anywhere, as a single mother I really can not afford to have a negative impact on any of my accounts, especially Finchoice as I might sometimes need to withdraw money from my accounts for unforseen circumstances.

I requested Fincjoice to assist me with my problem, to ensure the allocation of the manual payment is done correctly to my 24 month loan account, that my profile will be updated and my accounts be available for a withdrawal, also asked what happens to all this R 95's that I am paying for a funeral plan but already 4 payments since 29 August and 29 September? How do we rectify this for the end of October? I double checked my Debicheck Mandates and they were allocated correctly only 3 mandates that obviously includes the funeral plan in the 24 month loan account, this has always been deducted as 3 debit orders until last month when all the problems started. I am sitting with my hands in my hair, frustrated dissapointed and at a loss for words, I phoned my bank this morning and they confirmed that no debit order was submitted for the amount I refer to for the 24 month loan, they also confirmed that I have had sufficient funds for this particular debit order amount and even more, they gave me a reference number that I gave to Finchoice that without a shock insists that the debit order was unpaid due to "insufficient funds" my bank and I beg to differ, and apparently I requested the funeral policy to be deducted double 29 September, where is this coming from??? are they confusing me with someone else? I have credit with these people and yet they argue with me, how do you prove your case if they are not willing to listen??? I can't handle this!!! a disaster two months in a row!!!! Finchoice come to the party and look after your clients!!!!!!