1 reviews | Active since Nov 2015
Delayed Refund
I had a load with Finchoice which i settled on 9 September 2021 but on the 15 September 2021 Finchoice still debited my bank account for the normal monthly installment. I immediately contacted them to request my refund. The agent who assisted me request proof of payment, which i sent and was received by them on 17 September 2021. Since 17 September 2021 till today, 12 October 2021, almost a full month later my refund has not been process. Even the agent I spoke to this morning from Finchoice customer services could not explained why it is not done.
Finchoice failed to process a refund for a full month, which is money I could've saved in my notice account to earn interest. this is a HUGE inconvenience to my finance.
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team.
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team.