LM
Leah M
1 reviews | Active since Jan 2024
21 Aug 2026, 12:21
Delayed Paid Up Letter
I've been requesting paid up letter for a week and half now, with no luck. I've been told its not update but I have send proof of payment via email and my app is updated, so i don't understand why i cant get paid up letter. Can someone assist me by the end of today please
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Replies (3)
Finchoice's replyOfficial
21 Aug 2026, 12:45Hello Leah,
We're really sorry for the delay and any inconvenience this has caused. It sounds quite frustrating and we want to assure you that getting your paid up letter is a priority to us. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution as soon as possible.
Warm regards,
The FinChoice Team
Finchoice's reply21 Aug 2026, 12:45
Official
Hello Leah,
We're really sorry for the delay and any inconvenience this has caused. It sounds quite frustrating and we want to assure you that getting your paid up letter is a priority to us. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution as soon as possible.
Warm regards,
The FinChoice Team
LM
Leah M's updateReviewer Update
21 Aug 2026, 15:12They said ill get the letter within an hour is now 3 hours, can i please get the letter urgently
LM
Leah M's update21 Aug 2026, 15:12
Reviewer Update
They said ill get the letter within an hour is now 3 hours, can i please get the letter urgently
Finchoice's replyOfficial
24 Aug 2026, 10:46Good day Leah,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Finchoice's reply24 Aug 2026, 10:46
Official
Good day Leah,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team