LE
Louis E
1 reviews | Active since Jan 2013
20 Nov 2018, 11:32
Default still not cleared after a month
My account was sold to DMC and is currently listed as a default on Compuscan. The issue comes in that I have settled the account with DMC in October and they have updated their records. However FINCHOICE by law had to have this default removed within 48hours of it being settled and now more than a month later it is still not done. I am not waiting another month by going the dispute route because someone did not do their job. If this is not resolved within the given 48hours which already passed weeks ago I am reporting FINCHOICE to the ombudsman.
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Replies (2)
Finchoice's replyOfficial
22 Nov 2018, 10:30 Good day.
We acknowledge your complaint and we are in the process of investigating your query. Our customer service team will be in contact with you shortly.
Regards,
The Finchoice team.
We acknowledge your complaint and we are in the process of investigating your query. Our customer service team will be in contact with you shortly.
Regards,
The Finchoice team.
Finchoice's reply22 Nov 2018, 10:30
Official
Good day.
We acknowledge your complaint and we are in the process of investigating your query. Our customer service team will be in contact with you shortly.
Regards,
The Finchoice team.
We acknowledge your complaint and we are in the process of investigating your query. Our customer service team will be in contact with you shortly.
Regards,
The Finchoice team.
LE
Louis E's updateReviewer Update
26 Nov 2018, 13:57Your copy paste response is unacceptable. To date you have still not updated any of the credit bureaus. I will point out again that this was suppose to be done within 48 hours of the account being settled. Now a month and a half later it has still not been done. I will proceed in lodging a complaint against you with the Credit Ombuds and seek legal council for the continued damage being done to my profile due to your negligence.
LE
Louis E's update26 Nov 2018, 13:57
Reviewer Update
Your copy paste response is unacceptable. To date you have still not updated any of the credit bureaus. I will point out again that this was suppose to be done within 48 hours of the account being settled. Now a month and a half later it has still not been done. I will proceed in lodging a complaint against you with the Credit Ombuds and seek legal council for the continued damage being done to my profile due to your negligence.