DEBT SETTLED BUT STILL COLLECTING DEBIT ORDERS

Item: Finchoice
Rating: 1
Author: Michelle G

2 seperate loans were settled on 13/05 and 16/05 respectively thereby settling all debt with Finchoice, however, they still proceeded to collect a debit order from me on 20/05 and there is no way one can contact them, unacceptable

Helpful (0)

Replies (3)

Finchoice's replyOfficial

21 May 2026, 16:15

Hello Michelle, We're sincerely sorry for the inconvenience caused. It sounds frustrating to have a debit order deducted after settling your loans. There seems to have been a mix-up that we need to rectify. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution. Warm regards, The FinChoice Team

Finchoice's reply21 May 2026, 16:15

Official

Michelle G's updateReviewer Update

21 May 2026, 16:18

for Pete's sake, more time, this has been settled on 13/05 and 16/05 a week ago still not sorted, gives me an indication of the state of your admin and scares the hell out of me

Michelle G's update21 May 2026, 16:18

Reviewer Update

for Pete's sake, more time, this has been settled on 13/05 and 16/05 a week ago still not sorted, gives me an indication of the state of your admin and scares the hell out of me

Finchoice's replyOfficial

27 May 2026, 16:07

Good day Michelle,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team

Finchoice's reply27 May 2026, 16:07

Official

Good day Michelle,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team