1 reviews | Active since May 2017
Debt review department poor service
<p>I have been trying to get hold of the department of debt review and each time I call them to attend to my case of My PAID UP Account there is no assistance on their email as well . I want to apply for vehicle finance but I can't until they update the matter. I feel helpless as I am inexperienced what to do for the customer service as I believe that is a core business for every company out there. I need help to rectify my case n clear my name with ITC </p>
Good day
Thank you for writing to advise us of your concerns.
We regret any inconvenience caused. Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.
Kind regards
FinChoice Team
Good day
Thank you for writing to advise us of your concerns.
We regret any inconvenience caused. Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.
Kind regards
FinChoice Team
Good day Thank you for the assitance in regards with the immediate response regarding the matter Ref / Contract number ********** it has updated after my complaint, its amzing how you have to complain publicly about a service then your matter is resolved.
I have been listed for 2 accounts under Finchoice, the 2nd one Opened 2014/07/16 account number ********** at opening balance R7900 now its R1196 and when i call customer care for paid up letter they claim they cant see the account but i am listed with the balance of R1196, i requested a paid up letter and they respond with the current reference number of a paid up acount Ref ********** and the reference number Listed Is ********** , i need the matter resolved if i have to pay Give me the details . i have called for the paid up letter so mannier times as i tried to resolve the matter but no help,
Regards Athule
Good day Thank you for the assitance in regards with the immediate response regarding the matter Ref / Contract number ********** it has updated after my complaint, its amzing how you have to complain publicly about a service then your matter is resolved.
I have been listed for 2 accounts under Finchoice, the 2nd one Opened 2014/07/16 account number ********** at opening balance R7900 now its R1196 and when i call customer care for paid up letter they claim they cant see the account but i am listed with the balance of R1196, i requested a paid up letter and they respond with the current reference number of a paid up acount Ref ********** and the reference number Listed Is ********** , i need the matter resolved if i have to pay Give me the details . i have called for the paid up letter so mannier times as i tried to resolve the matter but no help,
Regards Athule