Debited while account is fully paid up

I am extremely concerned about an incorrect debit of R 1 660,29 from my account on 29 September 2025 despite the fact that my account with you was already fully settled. This transaction is both unjustified and unacceptable.

I hereby request the following: 1. An immediate investigation into the incorrect debit. 2. A full refund of R 1 660,29 into my account without delay. 3. Written confirmation that my account is settled and that no further unauthorized debits will occur.

Please note that if this matter is not before close of business day,I will have no choice but to escalate it further by lodging a dispute with the National Credit Regulator.

I trust that you will treat this complaint with the urgency and seriousness it deserves.

Kind regards, Innocent