MM
Mogomotsi M
1 reviews | Active since Nov 2011
24 May 2019, 12:30
Debited after settlement
I asked for a settlement amount from Finchoice and it was sent on the 21st of May 2019. I paid R20085.92 to Finchoice to settle the account as per the settlement letter. I paid that money on the 22nd of May 2019. On the 23rd of May 2019 I got an sms from Finchoice thanking me for paying R19806.00. What happened to the rest of it?
Also, this morning (24 May) Finchoice still debited my account for the loan I have paid and they had thanked me for paying.
Make it make sense please.
M
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Finchoice's replyOfficial
24 May 2019, 15:36Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's reply24 May 2019, 15:36
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,