DEBITED A PAID UP ACCOUNT - REFUND DUE!

So I settled my mobi account around December 18th 2023 . The agreed debit order date was 28th of each month. On December 21st Finchoice debited mt account even after I had settled and even though this was not the agreed upon date. I let it slide thinking they would refund me and will be well. They logged a refund request on the 22nd and advised that it was pending authorisation, after which it would take 24 - 48 hours before the refund is paid. I started following up on the refund on December 27th via email, I was told refund had been authorised so I need to wait 24-48 hours, which I did but nothing happened. I then followed up via call and email on the days following, 1st I was told the money had been released and I would receive it within 24 hours. 24 hours passed and nothing happened. On January 3rd I followed up once more and an agent told me the money was paid into my account. When I told them that it had not cleared on my side and asked for the date it was paid, I was told that it would be paid in 24 hours. I followed up on January 4th and I was told my query had been forwarded to the "relevant" depaetment and that an agent would contact me. Today is January 5th - no refund, no contact. They won't close the account even though I paid it up, I can't even get a paid up letter because they are keeping the account open just to taunt me - and obviously they won't update my record at the credit rating agencies because it does not affect them. The frustrating part is when you use other means of contact, they give the same robotic response - apologize and ask for details - and still, nothing gets resolved. I have seen some of the reviews on here and it is the same response.

FinChoice - it won't just go away, pay me what is due to me instead of sending me automated responses like I'm retarded.

After it started out nicely, it is sad it has to end on a very very sour note. I would not encourage anyone to do business with FinChoice no matter how desperate the situation - seek other alternatives!