Debit orders for a policy I never signed for...

It started in January 2020, a debit order of R109.00 going off my account every month. I phoned the call center in March to check what was it for and I was told it is a funeral cover which only covered my self and no beneficiary on record. I asked them to cancel that policy because I never signed for it and I have 3 children, I would never take out a policy to cover myself and leave my family out.

This debit order continued, I called them again in August and I was told that someone would call me to cancel the policy and process my refund. Again last week, 25 September the debit order went through. This is ****************, you have no right to access my bank account without my concent. This is as good as *****ing my money because o do not know what I am paying for.

I need this funeral policy cancelled and my refund processed urgently.