Debit Order not cancelled

I had the worst experience with Finchoice! I had a loan with them. I requested a Settlement Quote and the loan was settled on the 21st of January 2026. The moment I received my salary end of January their Debit Order still went off. I called them and they said it was in tracking, so they will refund within 3- 5 working days, I needed that money for other expenses!! After 4 working days I did receive my refund and then immediately after the funds reflected in my account their Debit Order went off AGAIN!!! If I call them tomorrow then I will probably hear the same story again that refunds take 3- 5 working days.....😡😡