Debit order coming off too soon and not happy at all

I recently took out a loan with FinChoice for what I believed to be a 6 month loan, this took place on 22nd January. The money was quickly put into my account, and I app**** for a further R500 which was also put in fairly quickly.

My issue is that I understood that it would be a month before they took the first debit order off, and it has only been two weeks! This has caused me considerable problems as I had earmarked the money for something else, and now I am in trouble.

I also have issue with the fact that they took the debit order off on the 30th not the 31st like it was stipulated.

I have sent numerous emails, as I dont have much airtime, but have had no response yet.

I realise this might seem petty, but when you are in a poor financial position like I am right now, every bit of money counts. All I want is answers to my queries and for them to refund me the money and take it off at the apppropriate time. If I had know that there would be these problems, I would never have app**** through them.