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Pako B

1 reviews | Active since May 2026

31 May 2026, 21:49

Customers Ignored After Payment

I am disappointed with the service from FinChoice.

My account was under debt review, and after settling all accounts, I requested a paid-up letter. For over 20 days, I have been unable to get assistance calls go unanswered, emails receive no response, and there has been no update on my request.

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Replies (3)
Finchoice
Finchoice's reply31 May 2026, 22:15
Official
Hello Pako, We're truly sorry to hear about the frustration you've been experiencing. Your disappointment is understandable, and we feel for you. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution. Warm regards, The FinChoice Team

Best regards,

PB
Pako B's update31 May 2026, 22:30
Reviewer Update
What exactly is being investigated? I have already provided proof of payment, and verification should simply require checking your system. The payment should be reflecting by now. It has been several days, and I am still waiting for my paid-up letter. Please provide a timeline for resolution rather than a generic response.


Finchoice
Finchoice's reply27 Jun 2026, 11:38
Official
Good day Pako,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team

Best regards,