Customer service just dont care not helpfull at all

i app**** for a loan yesterday say round 9 at finchoice , on the website it says if they have all documentation then by 3 clocks on the same day if everything sent through you will get a response , i know my documentation was received as i have called them to ask yesterday and this morning and i was told 24hours so its pass 24hoursand their watsapp number no one responds to its just automated message . what is the function or reason for your whatsapp number if you cannot communicate on a live chat ???? if you call the customer service they read from a script . when i called again now i was told 48 hours.

how conveniently can their story change. no check ups on account or why the delay is there ... just a scrip reading and good bye there nothing they can do .