Customer service is the pits!!!

I need someone with actually customer service experience, from Finchoice to give me a call. The agents in this company are rude to come. They have no regard for any person. Bare in mind, I'm speaking very calmly and polite because I need help, I know I'm in the wrong, so try to rectify my wrongs. The agen didn't not give me the time and day. She was rude, very rude and asking me what must she do with the information I'm telling her!!! What!!!! I work in a customer service department and no matter what the customer might have said, you do not reply with so much rudeness and hostility. Zethu in the payment arrangements team, you are not customer service material. I will never hire someone like you in my department