Customer service cannot be any worse!

Monday 28th June I settled my arrears via Ozow. Following day the payment reflects on my profile. 3 Days dater I log on to my account, still says 'In arrears' even though the Ozow payment is reflecting. After more than 20 calls and more than R400 worth of airtime spent, the issue remains unresolved. Different reasons from different call center agents. Some say it will take 48 hours to clear (For what? when the payment is reflecting!) others tell me it takes 7 days (without even checking my profile), others tell me the problem is escalated to the back office (which apparently I cannot contact directly) to be fixed. Another transferred me to a number that is no longer in use (this happened 3 times), forcing me to redial and wait 8 minutes each time to be connected to another agent. I just had to cut off the last agent mid call because.....