Customer service bad bad

First of all I would like yo say finchoice is a good company with good services that I benefit from..this is why I'm absolutely disgusted with the service of recent..

Having said that I first app**** for a short term last year December,due to the festive season,that loan was delayed into the new year January, which I then cancelled.

I then app**** again in February, got the funds,paid the debit no problems.

In march took another loan,all on the finchoice app.mobi money app change,read and accepted an agreement stating I had been given a max credit of 10k but only had an available credit of r600.

I will be increased to the Max of 10k based on my payment behavior, perfect.

Paid for Feb,took again in March, paid for March, took again in April,paid for April,

Expect for feb, rest of months was r600 over 1 month repayment plan, also used the airtime facilities no problems.

26th April debit went off took for may,r600=r788(service fee+interest) r10 airtime=new instalment is r810 debit went off on the 27th may,was debit r884.

I log on to take another loan it's says my current balance is r1.88 withdrawal balnce R598 how can this be went already I've been over debit.no ptobkrm call customer care very rude and unhelp telling me I bought airtime and data.when I asked what data did I buy as I knw I did not,puts me on hold for 10mins,call back same agent answers she puts me on hold and cuts call,phone again later, spoke to akona,trying to explain refuses to hear what I have to say when now leads to my frustration, where I tell her I just want to close this account as I don't owe u guys anything, she then tells I won't be able yo use my account again.then tells Me I have to pay back the money I owe hence the r600 was given to me over a 3 month period, once I told her I always take r600 over 1 month repayment.she then tells ne she can't close the account, after telling me I CNT close...she tells me I bought airtime on the 27th may which I didn't. She cuts the call throughout the day I still had that withdrawal limit.I was afraid to take it again before calling again to inquiry abt the airtime I did not buy.

Today I log on I don't have the withdrawal limit anymore,called in and was told I need to be proactive then offer has now been made to some one else and I must wait for an SMS to tell me I now have that offer again..

All this time that have been with u guys never got any sort of SMS stating that and I would assume once I paid my debit my withdrawal limit is available to me to use when I see fit?

Could you assist, i have always paid payment nver received an increase in my limit never been asked to send docs to facilitate such a increase.