JK
Johlene K
1 reviews | Active since Dec 2019
12 Dec 2019, 11:36
Customer care NO HELP
Settled my account on 25/10/2019. Never received a confirmation letter. Debit orders keep going off. Consultants calling me regarding my payments thats not being paid. Each time I tell them the whole story and they promise to sort it out. Today (11/12/2019) I got handed over for not paying my account. After 30min on the line with customer care, I got transferred 7 times and then they hung up on me. My mails don’t get answered. BAD BAD BAD EXPERIENCE
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Replies (3)
Finchoice's replyOfficial
12 Dec 2019, 16:22Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's reply12 Dec 2019, 16:22
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
JK
Johlene K's updateReviewer Update
14 Dec 2019, 10:45NO one contacted me and the debt collectors still bothering me.
Customer care keep hanging up on me.
Customer care keep hanging up on me.
JK
Johlene K's update14 Dec 2019, 10:45
Reviewer Update
NO one contacted me and the debt collectors still bothering me.
Customer care keep hanging up on me.
Customer care keep hanging up on me.
Finchoice's replyOfficial
19 Dec 2019, 08:38Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply19 Dec 2019, 08:38
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,