croocks

I opened a funeral cover with finchoice 3/4 months ago, i told the agent to start debiting the following month, debit order went off on the 27th of the same month month while i told the agent to start debiting the following month. I then called in and asked them to cancel the cover and agent agreed however they have been debiting funds off my account monthly and i reverse, now finchoice decided to do an internal debit order which i cant reverse.. I find this unprofessional and im eally going to take this matter further